Always Connected with Your Customers

With features such as remote extension, call forking to your mobile phone, and call-back, the OM80E assures you that wherever you are--whether in your office, traveling abroad, or working at home--you will never miss any important business calls.

Never Miss a Call

The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the correct person through configurable voice menus for business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).

Always in Touch

The OM80E has all the features needed to fully support the remote worker, business travel, and communications with branches, all through the Internet. International or long-distance calls are turned into local toll-free calls. With advanced-routing capabilities, the OM80E can route calls intelligently according to call type. Combined with New Rock’s WeWei^® softphone app and NeeHau^TM Softconsole, you can communicate with your customers effectively, regardless of where you or they are.

Remote Management and NAT Traversal

The OM80E includes an embedded New Rock Cloud client that allows the OM80E located behind an enterprise NAT or firewall to be accessed from the Internet for maintenance and troubleshooting or by voice devices from remote branch sites, remote IP extensions, or far-end value-adding applications. Real-time monitoring, alarm notification, remote packet captures and software upgrades can be performed with the New Rock or third-party Element Management Systems (EMS) with TR-069 or SNMP.